(2013) Staying digitally connected – a study of learning and support provision for older people in seven cities in the United Kingdom and implications for policy and practice

in Qualitative

This paper reports on an investigation conducted as part of the Sus-IT project in 2011 into the learning and support provision in the United Kingdom for older peoples' use of information and communication technologies (ICTs). A carefully selected sample of seven UK cities was used. The study identified UK Online Centres and Age UK as the two main providers of face-to-face ICT learning and support for older people. Some public libraries, community groups such as U3A and 50plus forums and some local Age UK agencies also provided tutor-led classes and/or one-to-one support. As well as identifying examples of good practice, the study also reveals a significant shortfall in the learning support provision available to sustain digital connection or engagement of older people. The paper concludes with a discussion of how these shortcomings may be addressed through coordinated policies, strategies and practices which extend from central government across local government, the third sector and the business sector.

International Journal of Education and Ageing, Vol. 3, No. 2, 95–114, October 2013, ISSN: 2044-5458


Older people, digital engagement, ICT learning, support provision

Files to download

  • Ramondt, IJEA Vol 3 No 2.pdf

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